General terms and conditions

1. Scope

These terms apply to all orders placed by the customer with PRIMA IP, a digital printing company. By confirming an order, the customer confirms that they agree to these terms.

2. Customer’s obligations

• The customer must provide artwork files within the agreed deadline and in a technically suitable format (e.g. PDF/X-1a, CMYK, resolution of 300 DPI).
• The printing company accepts no liability for any defects in the product resulting from incorrect or incomplete customer data or files.
• The customer confirms that they hold the copyright or permission to use the artwork provided.

3. Order confirmation

• An order is considered confirmed only after written (electronic) confirmation by the printing company.
• Changes to an order after confirmation are possible only with the printing company’s consent and may result in an adjustment to the deadline or price.

4. Prices and payment

• Prices are stated in the quote. For ‘express orders’ (completion within 24–48 hours), the base price is increased by 50%.
• Payment:
• 50% of the order value is payable on confirmation and the balance before collection or delivery.
• Late payment results in statutory default interest, which the printing company is entitled to charge on the overdue unpaid portion of the payment obligation.

5. Production and delivery

• The production period begins once the printing company has received complete and technically suitable files from the customer and the advance payment.
• If the customer is late in supplying files to the printing company, the production period is extended by the number of days of the delay.
• The printing company reserves the right to extend the production period due to force majeure or technical complications.

Quantity variance

Due to the nature of the production process, a quantity variance of up to ±5% of the ordered quantity is permitted in the production of printed materials. The quantity actually delivered is invoiced at the agreed unit price.

6. Complaints

• Complaints must be submitted in writing no later than 7 days after receipt of the product, with photographs or a description of the defect as evidence. Later complaints will not be considered.
• The printing company is liable only for defects resulting from its own service. Defects caused by incorrect information supplied by the customer are not grounds for a complaint.
• In the case of a justified complaint, the customer receives a free reprint or a refund.

7. Liability

• The printing company is not liable for indirect damage (e.g. loss of profit).
• The maximum compensation is limited to the order amount.

8. Force majeure

The printing company is not liable for delays caused by force majeure (fire, natural disasters, technical outages). In such cases, the deadline is extended.

9. Data protection

• The printing company uses customer data solely to fulfil the order and does not pass it on to third parties.
• The customer’s artwork files are kept for 6 months after completion of the order and then deleted automatically.

10. Copyright

The customer warrants that they hold the rights to use the artwork provided. The printing company accepts no liability for copyright infringements.

11. Final provisions

• Changes to these terms take effect upon publication on the printing company’s website.
• Disputes shall be resolved amicably. If no agreement can be reached, the court with subject-matter jurisdiction in Ljubljana shall decide the dispute.

These general terms and conditions apply from 6 January 2025.